This page explains how ordering food online works, including how to place an order, how payments work, and what to do if you need to make changes. Our ordering process is designed to be quick, secure, and suitable for food and grocery purchases, including ambient, chilled and frozen products.
How do I place an order?
Placing an order on our website is simple:
- Browse our product range and add items to your basket
- Review your basket and proceed to checkout
- Enter your delivery details
- Choose an available delivery option
- Complete payment securely
- Once your order is placed, you’ll receive an order confirmation email with your order details.
Can I order ambient, chilled and frozen products together?
Yes, you can order different product types in one order. When ordering online, it is easy to mix ambient, chilled, and frozen items in one basket.
Please note:
Orders containing frozen items are dispatched using UK next-day delivery only. In some cases, orders may be split to ensure food safety and product quality. Delivery options available to you will be shown clearly at checkout
What payment methods do you accept?
We accept secure online payments using the methods displayed at checkout. Ordering online by selecting various payment options ensures a smooth transaction.
All payments are processed using encrypted payment technology to keep your information safe. We do not store card details on our website.
When will my payment be taken?
Payment is taken at the time you place your order. You will receive confirmation once your payment for online food ordering has been successfully processed.
Can I amend or cancel my order after placing it?
We begin processing orders quickly to maintain freshness and meet delivery timeframes. When ordering food online, changes may be limited due to swift order processing.
If you need to amend or cancel your order:
- Please contact us as soon as possible after placing your order
- Changes may not be possible once an order has been prepared or dispatched
- Orders containing chilled or frozen items are prioritised for fast processing
Why has my payment failed?
A payment may fail for several reasons, including:
- Incorrect card details
- Insufficient funds
- Card issuer security checks
- Temporary banking issues
If your payment fails when ordering food online:
- Please check your details and try again
- Contact your card provider if the issue persists
- If you continue to experience problems, contact our support team for assistance
Is it safe to order food online?
Yes. We take security and food safety seriously. Ordering food online from our website is safe and secure.
Orders are packed carefully to protect food quality. Chilled and frozen items are handled using appropriate packaging and courier services
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email containing:
- Your order number
- A summary of items ordered
- Delivery details
If you do not receive an email, please check your spam or junk folder.
Need help with an order or payment?
If you have questions about ordering or payments, or if something doesn’t look right with your order, please contact us via our live chat as soon as possible. While ordering food online, our support team can assist with any queries you have.
When getting in touch, it helps to include:
- Your order number
- The email address used to place the order
- A brief description of the issue
Our support team will be happy to assist.