RIGHT TO CANCEL AND RETURN PURCHASES
You have the right to cancel your order made online within a ‘cooling off’ period of 14 days from the day after you receive the goods by contacting us by either email or via our live chat. This right applies to all items except:
- Perishable goods and other items likely to expire quickly, this includes all flowers, fresh food, and beverages, and hampers and gift boxes containing such items.
- Sealed items, where the seal or cellophane has been broken.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Please note that the goods must be returned to us within 14 days of notifying us of your return request to Nicol Retailer Limited 15-16 Dodson Way, Fengate, Peterborough, PE1 5XJ. Please note that returning the goods to us is your responsibility and we are not obliged to reimburse you for any costs that you have incurred in returning the products to us.
Your statutory rights are not affected.
Items Which Are Damaged in Transit or Defective
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are defective we will provide you with a full refund provided you inform us within 30 days of receiving the product from us and return the products back to us within 7 days of informing us. Beyond 30 days, we will provide you with an exchange in accordance with the Consumer Rights Act 2015. We will check the items on their return, and we may request proof of purchase and/or photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.
You will be asked to provide a photo of the goods and notify us of the reason for returning. It is your responsibility to ensure that the items are adequately wrapped. The goods can also be returned to our store at: Nicol Retailer Limited 15-16 Dodson Way, Fengate, Peterborough, PE1 5XJ.
All goods should be returned with undamaged proof of purchase.
Shipping
Return address: Nicol Retailer Limited, 15-16 Dodson Way, Fengate, Peterborough, PE1 5XJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at [email protected] for questions related to refunds and returns.