Ingredients, Allergens & Dietary Information
Clear guidance to help you check product ingredients, allergen advice and dietary suitability before placing your order. Please always review the product page and the product packaging before consumption.
Shop with greater confidence
We aim to provide helpful product information so customers can make informed choices about ingredients, allergens and dietary suitability.
Where can I find ingredient information?
Ingredient information is provided to help you understand what is included in each product before you order. Where available, this information can be found on individual product pages and on the product packaging when your order arrives.
Product information is usually based on details supplied by manufacturers, suppliers or product packaging. Because recipes, ingredients and packaging can change, the information shown online should be treated as a helpful guide rather than a substitute for checking the product label.
- Review the individual product page before placing your order.
- Check the full product label and packaging when your order arrives.
- Do not consume a product if the packaging information is different from what you expected.
- Contact us by live chat before ordering if you are unsure about a product.
How is allergen information provided?
Allergen information is provided to support safer and more informed purchasing decisions. Where applicable, regulated allergens may be highlighted in the ingredients list in line with UK food labelling requirements.
Some products may be manufactured, prepared, packed, transported or stored in environments where allergens are present. This means there may be a risk of cross-contact, even where an allergen is not listed as an intentional ingredient.
Important allergen notice: We cannot guarantee that any product is completely free from allergen traces unless this is clearly stated by the manufacturer on the product packaging. Customers with severe allergies should check the product label carefully and seek professional medical advice where necessary.
Are products suitable for vegans?
Products that are suitable for a vegan diet may be labelled as vegan on the product page where this information is available. Vegan suitability is normally based on ingredient composition and information supplied by the manufacturer or supplier.
Please note that vegan labelling does not automatically mean a product is free from allergens. For example, vegan products may still contain or be produced near allergens such as nuts, peanuts, soya, sesame, mustard, gluten-containing cereals or other regulated allergens.
- Check the full ingredient list before purchase.
- Review allergen advice separately from vegan suitability.
- Check the packaging again when the product arrives.
Are products suitable for people with coeliac disease?
Some products are made without gluten or labelled as gluten-free where this information is available. However, not every product made without gluten is suitable for people with coeliac disease.
If a product is certified gluten-free or clearly labelled as gluten-free by the manufacturer, this will usually be shown on the product page or packaging where available.
- Look for clear gluten-free information on the product page and packaging.
- Check whether the product carries recognised gluten-free certification where relevant.
- Be aware that products may be handled in environments where gluten is present unless stated otherwise.
- Do not rely only on category filters if you have coeliac disease or a medical dietary requirement.
Can I filter products by dietary requirements?
Where available, product categories, tags and filters may help you identify products that may be suitable for certain diets, including vegan products and products made without gluten.
Filters are intended as a shopping guide only. They should not replace checking the product page, ingredients list, allergen statement and packaging.
Dietary disclaimer: Ingredient formulations, supplier information and packaging may change. Please always check the label on arrival before consuming the product. We cannot provide medical, nutritional or allergy advice.
Vegan guidance
Vegan product information is shown where available, but customers should still review ingredients and allergen advice before purchase.
Gluten-free guidance
Gluten-free information is displayed where available. Customers with coeliac disease should check packaging and certification carefully.
Allergen awareness
Allergen advice should always be checked before ordering and again on the product label when your order arrives.
Frequently asked questions
These answers explain how to use product information, filters and packaging labels when shopping for allergen-aware, vegan or gluten-free products.
Where should I check ingredients before ordering?
Please check the individual product page before placing your order. When the product arrives, check the packaging and label again before consuming it.
Why should I check the packaging if I have already checked the website?
Product recipes, ingredients, supplier information and packaging may change. The packaging supplied with the product is the most important source to check before consumption.
Can you guarantee a product is allergen-free?
We cannot guarantee that a product is completely free from allergen traces unless this is clearly stated by the manufacturer on the packaging. Products may be handled in environments where allergens are present.
Are vegan products allergen-free?
Not necessarily. A vegan product may still contain allergens or be produced in an environment where allergens are present. Please always review allergen advice separately.
Are gluten-free products suitable for people with coeliac disease?
Some may be, but not all products made without gluten are suitable for people with coeliac disease. Please check whether the product is clearly labelled or certified gluten-free and review the packaging carefully.
Can I rely on dietary filters?
Dietary filters are provided as a helpful guide only. You should always check the product page, ingredient list, allergen statement and packaging before consuming the product.
What should I do if product packaging differs from the website?
Do not consume the product if you are concerned about the ingredients, allergens or suitability. Contact us through live chat with your order number and product details.
Can Nicol Retailer give medical or allergy advice?
No. We can help you locate product information, but we cannot provide medical, nutritional or allergy advice. If you have a serious allergy, intolerance or medical condition, please seek advice from a qualified healthcare professional.
Need help checking a product?
Contact our support team through live chat before placing your order. Please provide the product name or product link so we can help you find the relevant ingredient, allergen or dietary information.
Nicol Retailer Limited
15-16 Dodson Way, Fengate, Peterborough, PE1 5XJ
Telephone: 01733 602488
Support: Use the live chat button on this page