FAQs

How do I place an order?

We are an online business, and all orders are placed via our website. When you order online you get direct access to our wide range of products, competitive prices and quick delivery service.

How can I pay for my order?

All major credit / debit cards.
There is no processing fee for debit or credit card payments, including American Express. You may be required to enter a Verified by Visa / Mastercard/ America Express password in order to confirm payment. If you have a query about this, please contact your bank or card issuer.

My promotional code isn’t working. Help

If your promotional code isn’t working and it’s still in date &/or you haven’t already taken advantage of the promo code, please contact our customer services team at info@nicolretailer.com and we’ll do our best to help.

How do I know if my order has been received?

You should receive an order confirmation via email when we have processed your order, and a second email when it is dispatched together with the tracking details. 

How much do I need to order?

There is no minimum order value. Some of our products are sold individually, but most of them are sold in pack quantities. For these products, the minimum order is a single pack.

How can I get updates on when my delivery will arrive?

As soon as you have confirmed your order and payment has been taken you will receive a confirmation email from Nicol Retailer.

We will then email you again as soon as the order has been dispatched by us.

This is when DHL will then take over the delivery updates so you will receive:

  • Message 1: To confirm that they have collected your order from Nicol Retailer
  • Message 2: On the morning of your delivery to advise of the 1hour delivery slot.

What shelf life can I expect on the products?

For Full price products will ensure that you receive a minimum of 60 days on day of dispatch (many of our products will be a lot longer than this).

For Reduced Price products, shelf life may be less than 30 days.

I’ve forgotten my password

Don’t worry. Just click on the Forgot My Password link on the login page of the Nicol Retailer site and we’ll send you an email with a link to reset it. Please check your junk and spam folders if the email doesn’t appear in your inbox.

I want to remove myself from Nicol Retailer mailing lists

If you no longer want to be updated with Nicol Retailer discounts and special offers, just click Unsubscribe at the bottom of our emails.

Can I return items?

If you order the wrong product or change your mind, return it to us within 14 days. You only have to send the products back to us, unused and undamaged in the original packaging, at your own cost. We will arrange a credit, exchange or refund (subject to our terms and conditions). Click here to go to our “returns” page for more information.