Browse our online shop, select the products you would like to buy and add them to your basket. When you are ready, proceed to secure checkout, enter your delivery and payment details, and submit your order. You will receive an order confirmation after payment has been successfully processed.

We accept Visa, Mastercard, American Express and major UK debit and credit cards. Available payment options will be displayed during checkout.

Yes. Enter your promotional code in the coupon field during checkout. If the code is valid and the qualifying conditions are met, the discount will be applied before payment.

A payment may be declined because of incorrect card details, insufficient funds, an expired card or security checks from your bank. Check the information entered and try again. If the issue continues, contact your card provider before attempting another payment.

No. You may complete your order using guest checkout. Creating an account can provide faster future checkout, access to order information and a more convenient shopping experience.

An order confirmation will be sent after your payment has been processed successfully. Please check your spam or junk folder if the confirmation does not appear in your inbox.

Once your order has been dispatched, you will receive tracking information. The courier may also provide delivery updates and an estimated delivery window on the day your parcel is due to arrive.

Most UK orders are delivered within one to three working days after dispatch. Delivery times can vary according to the selected delivery service, destination, product type and courier conditions.

Yes. International delivery is available for eligible products through DHL Express. Shipping charges are calculated and displayed before payment. Customs duties, taxes or import charges may apply depending on the destination country.

Contact our team as soon as possible through Live Chat and provide your order number, details of the issue and clear photographs where relevant. We will review the matter and advise on the appropriate resolution, which may include a replacement, refund or store credit.

Eligible unopened products may be returned in their original condition within the applicable returns period. Perishable, chilled, frozen or other exempt products may not be eligible for return unless they are faulty, damaged or supplied incorrectly. Please review our Refund and Returns Policy before returning any item.

Contact us through Live Chat and provide your order number, the product you wish to return and the reason for the return. Do not send an item back until you have received the appropriate return instructions.

Contact us immediately through Live Chat. We may be able to amend or cancel the order if it has not entered processing or been dispatched. Once an order has shipped, it may need to follow the applicable returns procedure.

Once a refund has been approved and processed, it may take several working days to appear in your account. The exact timescale depends on your payment provider or bank.

Visit the My Account page and select the password reset option. Enter the email address connected with your account and follow the secure reset instructions sent to your inbox.

Select the unsubscribe link at the bottom of any marketing email. You can also review your communication preferences through the relevant preference page where available.

An account can make repeat ordering quicker and provide convenient access to your order history, saved details and current order information.

The quickest way to receive assistance is through the Live Chat facility on the website. Select the chat icon and provide your name, order number where relevant, and a clear description of your question.

Visit our Knowledge Base for guidance covering ordering, payments, delivery, temperature control, frozen products, international orders, ingredients, allergens and product support.

Include your order number, full name, delivery postcode, the product concerned and a concise explanation of the issue. Where an item is damaged or incorrect, clear photographs will help us investigate more efficiently.