This page explains how international food orders work, which products can be shipped overseas, and what to expect with customs checks, duties, and delivery times. Please read this information carefully before placing an international food delivery order.
Do you offer international delivery?
Yes, we offer international delivery to selected countries.
Important to note:
- International delivery is available for selected ambient products only
- Chilled and frozen products are not available for international delivery
- Available delivery options are shown at checkout based on your location
Which food products can be shipped internationally?
Only ambient (non-chilled, non-frozen) products are suitable for international shipping, including international food delivery.
Examples of ambient products may include:
- Pantry items
- Dry goods
- Shelf-stable packaged foods
Due to transit times and food safety requirements, chilled and frozen items are excluded from international orders.
Why can’t chilled and frozen items be shipped internationally?
International deliveries often involve:
- Longer transit times
- Customs inspections
- Unpredictable delays
Because of this, we cannot guarantee safe temperature control for chilled or frozen food once it leaves the UK. To protect food safety and quality, these items are restricted to UK delivery only, not allowed in international food delivery.
How long does international delivery take?
International delivery times vary depending on:
- Destination country
- Local courier services
- Customs processing times
- Estimated delivery times are shown at checkout, but please note these are estimates only, not guarantees.
Will I need to pay customs duties or import charges?
International orders may be subject to:
International orders are subject to:
- Customs inspections
- Import duties
- Local taxes or handling fees
These charges are set by the destination country and are the responsibility of the recipient. We do not have control over these fees and cannot advise on exact costs related to international food delivery.
What happens if my order is delayed at customs?
Customs delays are outside our control and can occur without notice.
If your order is delayed:
- Please allow extra time for customs processing
- Monitor tracking information provided by the courier
- We are unable to intervene with customs authorities on behalf of customers.
What if my international order is refused or returned?
If an order is:
- Refused by customs
- Returned due to import restrictions
- Undeliverable because of incorrect address details
We may be unable to issue a refund, particularly if the items are food products that cannot be resold. This limitation applies to international food delivery.
Is international food delivery guaranteed?
No. International food delivery is subject to:
- Local import regulations
- Customs decisions
- Courier handling
By placing an international order, you acknowledge these risks.
Before placing an international order, we recommend that you:
- Check local food import regulations
- Ensure the products you are ordering are permitted in your country
- Review this page carefully before checkout to understand international food delivery conditions.
Need help with an international order?
If you have questions before placing an international order, please contact us via live chat.
Providing your destination country and the products you are interested in will help us assist you more efficiently.