This page explains how we provide ingredient and allergen information, how dietary suitability is labelled, and what customers should know when shopping for vegan, gluten-free and allergen-aware food products.
We are committed to helping customers make informed choices about ingredients and allergens when ordering food and groceries online.
Where can I find ingredient and allergen information?
Ingredient lists and allergen information are provided to help you shop with confidence. These lists focus on the ingredients and potential allergens in each product.
You can find this information:
- On individual product pages
- On product packaging when your order arrives
Allergen information is highlighted in line with UK food labelling requirements.
How are allergens handled?
We take allergen awareness seriously. However, some products may be prepared, packed or stored in environments where allergens are present.
Important information
We cannot guarantee that products are completely free from allergen traces unless clearly stated. Allergen advice is provided to support informed purchasing decisions. Customers with severe allergies should review product information carefully before ordering to avoid unexpected allergens in ingredients.
Are your products suitable for vegans?
Products that are suitable for a vegan diet are clearly labelled on the product page, ensuring customers know which ingredients are included and any allergens to watch for.
Vegan suitability is based on:
- Ingredient composition
- Product information supplied by manufacturers
Always check the full ingredient list and allergen advice before purchase.
Are your products suitable for people with coeliac disease?
Some products are made without gluten and are labelled accordingly, indicating absence of gluten amongst other ingredients and any allergens.
Please note:
- Gluten-free suitability is clearly stated on product pages
- Not all products are suitable for people with coeliac disease
- Unless stated otherwise, products may be handled in environments where gluten is present
- If a product is certified gluten-free, this will be clearly indicated.
Do you sell certified gluten-free products?
Where products are certified gluten-free or produced to recognised standards, this information is shown on the product page to highlight ingredients and allergens considerations.
Customers should always:
- Read ingredient lists carefully
- Check allergen advice before ordering
Can I filter products by dietary requirements?
Where available, product categories and labels help identify ingredients suitable for specific diets, including:
- Vegan products
- Products made without gluten
Please note that filters are intended as a guide only. Always review product-specific information before purchase.
Important dietary disclaimer
- Food safety and dietary suitability depend on accurate information and correct handling.
- Ingredient formulations may change
- Packaging should always be checked on arrival
- We cannot provide medical advice
If you have a serious allergy or medical condition, we recommend consulting a healthcare professional before consuming new products.
Need help choosing suitable products?
If you have questions about ingredients, allergens or dietary suitability, please contact our support team via our live chat before placing your order. Providing the product name or link will help us assist you more quickly and ensure you are aware of all the ingredients and allergens involved.