This page explains how we deliver food and groceries safely, ensuring food delivery freshness by protecting it during transit, and what to do when your order arrives. Our delivery process is designed to maintain product quality for ambient, chilled, and frozen items, using trusted courier services.
How long does delivery take?
Delivery times depend on the products in your order and your delivery location. Food delivery freshness is a priority, so timeframes are carefully managed.
UK delivery:
- Ambient and chilled items are delivered using standard and tracked 24 courier services where respectively
- Frozen items are delivered using UK next-day delivery only to ensure freshness on delivery
International delivery:
- Available for selected ambient products only
- Chilled and frozen items are not available for international delivery
- Estimated delivery times are shown clearly at checkout.
How do you keep food fresh during delivery?
We take food safety and freshness seriously and use appropriate packaging and fast dispatch methods to reduce time in transit, all to enhance food delivery freshness.
Our freshness measures include:
- Secure, sealed packaging for all items
- Insulated packaging for chilled and frozen products
- Cooling materials such as ice packs where required
- Prompt dispatch to minimise courier transit time
- Customers should unpack and store items as soon as possible after delivery.
How are chilled products delivered?
Chilled products are delivered using courier services with protective packaging designed to help maintain a lower temperature during transit and preserve food delivery freshness.
On arrival
- Refrigerate chilled items immediately
- Follow storage instructions shown on the product packaging
How are frozen products delivered?
Frozen products are delivered using UK next-day courier services only to guarantee food delivery freshness by maintaining temperature control.
Important information
- Frozen items are UK delivery only
- Next-day delivery is required to maintain temperature control
- Orders containing frozen items may be prioritised for dispatch
- Frozen products should be placed into the freezer immediately upon delivery.
Can ambient, chilled and frozen items be shipped together?
Yes, you can order different product types in one order.
Please note:
- Orders containing frozen items will use next-day delivery
- In some cases, items may be shipped separately to ensure food safety and maintain food delivery freshness
- Available delivery options are shown at checkout
What should I do when my order arrives?
When your order is delivered:
- Check the packaging and contents
- Refrigerate chilled items immediately
- Freeze frozen items immediately
- Store ambient items in a cool, dry place
If anything does not look right, please contact us within 24 hours of delivery.
What happens if my delivery is delayed?
Courier delays can occasionally occur due to factors outside our control, such as weather conditions or transport disruption.
If your delivery is significantly delayed, this could affect food delivery freshness:
- Check your tracking information
- Inspect items carefully on arrival
- Contact us within 24 hours if there is a quality concern
What if my food arrives damaged or in poor condition?
If an item arrives damaged or not in acceptable condition, please contact us within 24 hours of delivery.
When contacting us via our live chat, please include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
We will review the issue and assist as quickly as possible.
Important delivery notes
- Delivery times are estimates, not guarantees
- Temperature-sensitive items must be stored promptly on arrival to maintain food delivery freshness
- International deliveries may be subject to customs checks and delays
- Food safety depends on correct handling after delivery
Need more help?
If you have questions about delivery, freshness, or temperature control, our support team is happy to help. Ensuring food delivery freshness is our top priority.
Please contact us with your order number and details of your query so we can assist efficiently.