Delivery

Delivery Information – Nicol Retailer Online Food Store
Delivery Coverage

Delivery Information at Nicol Retailer

Welcome to the Nicol Retailer Delivery Information page. Here you will find everything you need to know about how we deliver across the UK, EU and international destinations — including delivery charges, packaging standards, frozen product restrictions, customs requirements and tracking updates.

To help you quickly access the products most relevant to your delivery needs, explore our most popular categories below in this easy-to-view infographic:

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Fresh Fruits & Vegetables

Explore Fresh Produce

Birchstead Premium Meats

Shop Premium Meat

Chilled Foods

View Chilled Range

Frozen Foods

See Frozen Items

Pantry Essentials

Shop Pantry Goods

World Ingredients

Explore World Foods

Shop by Brand

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UK Delivery Coverage

The UK section of our Nicol Retailer delivery information guide provides a clear, trusted overview of how we deliver fresh produce, chilled foods, frozen items and pantry essentials across England, Scotland, Wales and Northern Ireland. Whether you’re ordering for home, business, hospitality or retail, our UK delivery service offers transparent pricing, reliable timings and temperature-controlled packaging to ensure every order arrives fresh, safe and on time. This section explains exactly what you can expect from our nationwide delivery network.We deliver across the entire United Kingdom, including:

  • England
  • Full postcode coverage with fast delivery of fresh, chilled and frozen foods.
  • Scotland

Delivery to most regions including central and rural areas. Some Highlands and remote postcodes may require additional time.

Wales

Reliable delivery to all Welsh postcodes.

Northern Ireland

We deliver to Northern Ireland with secure packaging for fresh and chilled items.
Transit times may vary depending on courier schedules.

Channel Islands (Jersey & Guernsey)

We delivery to both Jersey and Guernsey. Due to extended transit, some fresh and chilled items may be restricted.
Frozen items are not currently available for Channel Islands delivery.

European Delivery

We ship a wide range of ambient, shelf-stable and non-perishable products to selected EU countries, including:

  • Republic of Ireland
  • France
  • Germany
  • Spain
  • Netherlands
  • Belgium
  • Italy
  • Portugal
  • Poland
  • Austria
  • Czech Republic
  • And additional supported EU destinations

Temperature-Sensitive Products

Due to extended transit times, fresh, chilled and frozen products are not available for EU delivery.

EU Customs Information (Important)

EU countries may charge customs duties, VAT, or import fees, which are payable by the recipient in the destination country. Unfortunately, we are unable to estimate or control these charges.

Your parcel may be inspected by customs.

A signature will be required upon delivery.

A valid telephone number and email address must be provided before dispatch. Failure to provide accurate contact details may delay delivery.

Shipping to Canary Islands, Ceuta, Melilla

If your delivery address is in the Canary Islands, Ceuta or Melilla, you must enter your NIF/CIF number in Address Line 2 during checkout. If you have already added address information in this field, add a comma and your CIF/NIF number in the this format: 12345678A

Without this information your order may be delayed in customs, or Returned to Nicol Retailer as undeliverable.

International Delivery

We are pleased to offer international delivery to selected destinations outside of Europe. Our global customers can enjoy a secure and reliable service for non-perishable and ambient products. All international orders are shipped by DHL Express, a trusted courier known for fast, tracked and professional delivery worldwide.

Shipping Charges

All shipping charges are automatically calculated at checkout and displayed before you make payment.
This ensures transparency so you always know exactly what you are paying for.

Please Note:Frozen products are not available for international delivery.
Availability of fresh or chilled items may also be limited depending on transit time and food safety regulations.

Delivery Taxes & Duties (Important)

Depending on your delivery address, local taxation rules and customs regulations may apply. International shipments may be subject to:

  • Import duties
  • Customs taxes
  • Clearance fees
  • Local handling charges

These charges are payable by the recipient and are not included in the price of goods or the shipping fee. Your courier (DHL Express) will notify you if duties or taxes must be paid before or upon delivery.

Unfortunately, Nicol Retailer has no control over these charges and cannot advise on their amount. We strongly recommend contacting your local Customs office before placing your order to request a:

Landed Cost Estimate- This will give you an approximate total cost for importing your goods.

Customs Inspections

Goods may be opened or inspected by Customs as part of their import procedures. Nicol Retailer is not responsible for delays, confiscated items, or additional checks performed by Customs authorities.

Important Information for US Customers

We do not collect sales tax or use tax in all US states. Your purchase may be subject to tax unless your state is exempt. Many US states require individuals to:

  • File a sales/use tax return for online purchases
  • Pay any applicable tax directly to the state tax authority

Please contact your local tax office or Customs authority for further details on your obligations.

Customer Responsibility & Compliance

It is your responsibility to comply with all local Customs requirements. This may include providing:

  • Identification documents
  • Tax numbers
  • Import declarations
  • Additional verification information

Failure to comply may result in:

  • Delays
  • Additional charges
  • Confiscation
  • Return of goods to Nicol Retailer

Nicol Retailer will not be liable for any breach of Customs laws by the customer.

Possible Delays

International orders may be delayed due to circumstances outside our control, such as:

  • Customs processing
  • Security inspections
  • Extreme weather
  • High seasonal demand
  • Courier network delays

Delivery & Charges – Frequently Asked Questions

We deliver across the UK (England, Scotland, Wales and Northern Ireland), to the Channel Islands (Jersey & Guernsey), to selected countries within the European Union, and to a range of international destinations outside the EU.

Some remote or hard-to-reach areas (including Highlands, islands and certain offshore locations) may require additional delivery time or incur a small courier surcharge, which will always be shown at checkout.

UK delivery is £3.99 for orders under £40. We offer FREE UK delivery on all orders over £40, making it easy to save on your weekly shop or bulk orders.

Yes. Free UK delivery is automatically applied when your basket total reaches £40 or more. No discount code is required – you will see the delivery charge update to £0.00 at checkout.

Orders below £40 incur a £3.99 delivery fee to help cover courier transport, secure packaging and careful handling. This ensures that your order is delivered safely, efficiently and in excellent condition.

Yes, for UK deliveries the same delivery charge applies whether your order contains ambient, chilled or frozen items. Chilled and frozen products are packed in temperature-controlled packaging to keep them safe in transit.

For Channel Islands, EU and international destinations, some fresh, chilled or frozen items may not be available due to transit times and food safety requirements.

Our standard £3.99 and free delivery over £40 apply to most UK mainland postcodes. Remote areas or offshore locations may incur additional courier surcharges, which are calculated automatically and displayed at checkout before you pay.

Yes. We deliver a wide range of ambient and shelf-stable products to selected EU countries, including the Republic of Ireland, France, Germany, Spain, Netherlands, Belgium, Italy, Portugal, Poland, Austria, Czech Republic and other supported locations.

Due to extended transit times and temperature requirements, fresh, chilled and frozen products are not available for EU delivery.

EU Customs & Duties: EU countries may charge customs duties, VAT or handling fees, which are payable by the recipient. These charges are not included in our delivery fee and are set by local authorities. Your parcel may also be inspected by Customs.

This service requires a signature on delivery, and a valid telephone number and email address must be provided before despatch to avoid delays.

If your delivery address is in the Canary Islands, Ceuta or Melilla, you must enter your NIF/CIF number in Address Line 2 at checkout (e.g. 12345678A). Without this, your parcel may be delayed in Customs or returned as undeliverable.

Yes. We offer international delivery of selected non-perishable and ambient products to destinations such as the USA, Canada, UAE, Australia, New Zealand, Hong Kong, Singapore and other supported regions.

All international orders are shipped via DHL Express, providing a reliable, tracked and professional service.

Shipping charges for international orders are calculated automatically at checkout and are clearly displayed before you make payment.

Frozen products are not available for international delivery, and some chilled or fresh items may also be restricted due to transit time and food safety standards.

Depending on your delivery address, you may be required to pay customs duties, import taxes or clearance fees. These are set by local Customs authorities and are payable by the recipient. They are not included in our product prices or shipping fees.

Your courier (often DHL Express for international orders) will notify you if any duties or taxes are due before or upon delivery.

We strongly recommend contacting your local Customs office before ordering for a landed cost estimate. Nicol Retailer Limited is not responsible for items delayed or confiscated by local Customs authorities.

We do not collect sales or use tax in all US states. Your purchase may be subject to sales or use tax depending on your state’s rules. Many states require a year-end sales/use tax return for untaxed online purchases.

For full details, please contact your local tax authority or Customs office. It is your responsibility to comply with all local tax regulations.

It is your responsibility to comply with all requirements imposed by your local Customs authority, which may include providing identification, tax numbers or additional documentation.

Please make sure you are aware of any local import duties, restrictions or documentation requirements before placing your order. Nicol Retailer Limited will not be liable if you breach any such laws or if your parcel is delayed or returned due to non-compliance.

Yes. All delivery charges – whether UK, EU or international – are clearly displayed at checkout before payment. This includes any courier surcharges based on location and weight, so you always know the full cost of your order.

Once your order has been packed and handed to the courier, you will receive a dispatch confirmation email. This will include:

  • Your tracking number (e.g. DHL Express for international orders)
  • A link to track your parcel in real time
  • Estimated delivery date

You can follow every step of your delivery until it reaches your door.

While we always aim to dispatch and deliver on time, occasional delays can occur due to factors outside our control, such as:

  • Customs inspections or clearance
  • Adverse weather conditions
  • Courier network issues or seasonal demand

If there is a significant delay, our Customer Service Team will do their best to keep you informed and assist with updates.

To support a smooth and reliable shopping experience, this Nicol Retailer delivery information page provides complete clarity on UK delivery charges, EU shipping rules, international DHL Express services, packing standards, customs duties and handling times. Whether you’re ordering fresh produce, premium meats or pantry essentials, we ensure your delivery arrives safely, on time and with full transparency at every stage.