Helpful Customer Support When You Need It
Contact our customer-service team for help with orders, product information, stock availability, delivery questions, refunds, damaged items, catering requirements and business enquiries.
Support for Orders, Products and Delivery
To help us respond quickly, please include your order number, delivery postcode and the email address used at checkout when contacting us about an order.
Zendesk Live Chat
Use our secure Zendesk messaging service for order updates, product questions, stock checks and delivery support.
What We Support
- Order and payment enquiries
- Product and stock questions
- Delivery and tracking support
- Damaged or missing-item reports
- Business and catering enquiries
We’re Here to Help
Please use Zendesk live chat where possible, as it helps us keep your enquiry secure, organised and linked to the correct customer record.
Postal Address
Nicol Retailer Limited
15 & 16 Fen Court
Dodson Way, Fengate
Peterborough, PE1 5XJ
Order Enquiries
Please include your order reference, delivery postcode and the email address used at checkout so we can locate your order quickly.
Opening Hours
Our customer-service team is available during the hours below. Zendesk may also allow you to leave a message outside these hours for review during the next available service period.
Find Helpful Information Quickly
For common questions about delivery, returns, refunds and your account, please use the links below.